Shipping & Returns
Depending on the size of box required to ship your order, we reserve the right to ship First Class or Priority, regardless of listed shipping method.
We make every attempt to keep enough inventory on hand to complete your order or we remove it from our store. We will call/email you for further instructions if we're out of something. If the item is not expected to be in stock soon or we don't hear back from you within 1 day, we will remove it from your order and ship the rest. NO PARTIAL SHIPMENTS OR BACKORDERS
Use common sense when ordering chocolate in warm months or shipping to warm climates. It will probably melt. We do not ship with ice packs. If your chocolate arrives melted, it can be remelted to make your chocolate goodies. WE ARE NOT RESPONSIBLE FOR MELTED CHOCOLATE.
Please plan on busy times of the year (Christmas season) resulting in very long shipment times. We do our part and typically ship out your package within 1 day of receiving your order. We are not responsible for a lengthy delivery time due to failure by the USPS. We are not responsible for lost or stolen packages. We strongly recommend customers pay for a "signature required" service if you're concerned about porch pirates. Inform us of your desire to purchase the service in the "how you heard about us" section.
|Purchase Amount (product only)|
|$.01 - $24.99||$10 - $13|
|$25.00 - $34.99||$12 - $15|
|$35.00 - $49.99||$16 - $19|
|$50.00 - $69.99||$18 - $21|
|$70.00 - $500.00||$5.00|
Orders of $70.00 are eligible for FLAT$5Shipping. Some items and states are not eligible for Flat$5Shipping (ie: large and/or heavy).
* Order Subtotal for FLAT$5Shipping is calculated exclusively on merchandise and before taxes
Please call for orders greater than $500.
Bulk products, case lots, large Styrofoam cake dummies and oversized products. Only Product marked "Eligible for Free Shipping" qualify.
Up to 22 pounds of chocolate is eligible for FLAT$5Shipping. Orders with chocolate or coating exceeding 22 pounds will be calculated with the additional weight. We will advise you of shipping charges BEFORE your order is shipped.
Other restrictions may apply.
Hawaii, California, and Alaska are excluded from REDUCED SHIPPING.
If you did not receive all the items that you ordered, take a photo of the box and it's contents and contact us immediately.
We are not liable for damages caused by the carrier. If it appears the package has been dropped or crushed, please notify the carrier (USPS or UPS).